Privacy Policy

1. Information we collect

Information you provide

We receive information you voluntarily provide when you email us, submit feedback, write a review, or otherwise contact us. This may include your name, email address, message, and any information or files you choose to include.

Technical and usage information

When you use the Services, we and our service providers may automatically receive limited technical and usage information, such as device model, operating-system version, country or general region, app version, crash diagnostics, and interactions such as opening, viewing, or closing the app. We use this information to maintain reliability, troubleshoot problems, and understand how the Services are used.

Device permissions

Some features may request access to device storage, notifications, or other device capabilities. The permission request shown by your operating system explains the relevant access. You can review or withdraw permissions at any time in your device settings, although doing so may limit the related feature.

Purchases

Purchases made through the Apple App Store or Google Play are processed by the applicable platform. We do not receive or store your complete payment-card details. We may receive limited transaction information needed to confirm a purchase, restore access, provide support, or meet legal and accounting obligations.

2. How we use information

We use information described in this Policy to:

• provide, maintain, and improve the Services;
• diagnose crashes, resolve technical issues, and monitor performance;
• respond to support requests, feedback, and other communications;
• send service-related notifications when you have enabled them;
• confirm purchases and provide access to paid features;
• protect the Services and users against fraud, misuse, and security threats; and
• comply with applicable law and enforce our legal rights.

3. When information is shared

We may share information in the following limited circumstances:

Service providers

We may use providers that support analytics, crash reporting, hosting, customer support, and payment processing. These may include Amplitude, Sentry, Apple, and Google. They may process information on our behalf or under their own privacy policies, depending on the service.

Legal and safety reasons

We may disclose information when reasonably necessary to comply with law or a valid legal request; investigate fraud, security issues, or misuse; enforce our terms; or protect the rights, property, and safety of Cosmo Panda, our users, or others.

Business changes

Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets. Where required, we will provide notice before information becomes subject to a materially different privacy policy.

4. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, understand site usage, improve performance, and support security. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work. For more information, read our Cookie Policy.

5. Data retention and security

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, resolve disputes, meet legal obligations, and protect our legitimate interests. Retention periods depend on the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

6. Children’s privacy

Some Cosmo Panda apps are designed for children. We aim to limit data collection in those apps to what is reasonably necessary to provide and support their features. A parent or guardian who believes a child has provided personal information to us may contact us to request that we review and, where appropriate, delete it.

7. Your choices and rights

You can manage app permissions and push notifications in your device settings and cookies in your browser settings. Depending on where you live, you may also have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing. To make a request, contact us using the address below. We may need to verify your request before responding.

8. International processing

We and our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

9. Changes to this Policy

We may update this Policy from time to time. We will post the revised version on this page and change the "Last updated" date above. If a change is material, we may provide additional notice where appropriate or required by law.